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Frequently Asked Questions
Property Information
All our apartments are fully furnished with an equipped kitchen, internal laundry (washer/dryer), free unlimited Wi-Fi, Smart TV, linen and towels. We also provide an initial supply of consumable household items and toiletries at the start of the reservation.
We offer mid-stay housekeeping services for an additional fee. The service includes a standard clean of the apartment, linen & towel changeover and restocking of amenities.
Many of our properties include additional facilities and amenities such as gym, pool, yoga studio, lounge areas and more. Check each property description for more information.
Many of our properties come with free parking. For those without, we are happy to assist with parking recommendations nearby.
Many of our properties include hotel-style services such as gym, pool, yoga studio, lounge areas, co-working spaces with conference rooms and more. Check each property description for more information.
Many of our properties do provide disability access. However, please check with our reservations team before booking, as they will be able to advise on this.
bookings@stayurbanrest.com
Whilst we don’t have a reception desk, our dedicated Guest Experience Team are always happy to help and will be your main point of contact during all stages of your stay.
E: bookings@stayurbanrest.com
P: Australia: +61 2 7202 2327 | Ireland: +35387 3501826 | UK: +44 (0) 2045781168
The team is available:
Monday – Sunday 8:00 AM – 10:30 PM AEDT
Make a Booking
You can book either directly via our website or by contacting our friendly Reservations Team:
E: bookings@stayurbanrest.com
P: Australia: +61 2 7202 2327 | Ireland: +35387 3501826 | UK: +44 (0) 2045781168
Just like hotels, we require a pre-authorisation hold on customers’ credit cards when staying with us. We do not require a bond.
Our standard cancellation policy is as follows for pre-arrival and also once in-house:
1 – 6 night stays:
Cancellations must be by 3:00pm, 48 hours (2 days) prior to arrival, or a penalty of 1 night’s accommodation will be incurred.
7 – 28 night stays:
Cancellations must be by 3:00pm, 14 days prior to arrival, or a penalty of up to 7 nights’ accommodation will be incurred.
+ 29 night stays:
Cancellations must be by 3:00pm, 21 days prior to arrival, or a penalty of up to 14 nights’ accommodation will be incurred.
Date changes:
Date changes must abide by the above cancellation policies.
Extensions:
Extensions remain subject to availability at the time of request.
Please note that cancellation policies may vary between properties. Please refer to your booking confirmation for your precise cancellation policy.
Yes, we offer monthly discounts for long-term stays, which are applied to the nightly rate. Please get in touch with us for more information.
Arrival and Departure
Check-in from 3:00 PM.
Check-out by 10:00 AM.
Depending on the property booked, we offer a meet & greet service or contactless self-check-in. An online check-in link will be provided prior to your arrival and must be completed in order to receive your arrival information.
Yes, early check-in and late check-out are available to book at all Urban Rests. Just make sure you let us know 24 hours prior to your arrival or departure, and it's subject to availability. For guests arriving in the early hours, we recommend reserving the previous night of accommodation to secure early access to your apartment.
To book either, please reach out to our Reservations Team:
bookings@stayurbanrest.com
This will be sent 48 hours prior to your arrival once your online check-in has been completed. If you haven't yet received these, please reach out to our Guest Experience Team at support@stayurbanrest.com and they'll be more than happy to help.
Travelling With a Pet
Absolutely, most of our properties are pet-friendly.
Our selection of pet-friendly properties permits one pet per apartment. Pets must be over one year old, under 20kgs and fully house-trained. An additional pet cleaning fee applies.
As a general rule, we permit one pet per apartment across our pet-friendly properties. Pets must be at least one year old, under 20kgs and fully house-trained. There may be exceptions to the rule under certain circumstances - please contact our friendly Reservations Team for more information:
bookings@stayurbanrest.com
All our properties are pet-friendly, except:
- Arc - Sydney CBD
- The York - Sydney CBD
- The Infinity - Green Square
- Waterloo St - Surry Hills
- The Sarah Hotel - Darlinghurst
You need to let us know that you're bringing your furry friend at the time of your booking. Contact our friendly Reservations team for approval and assistance with your booking:
bookings@stayurbanrest.com
Yes, an additional cleaning fee is charged when bringing a pet. This cost covers the need to undertake a deep clean, where commercial machinery is used to sanitise all surfaces, including furniture & flooring, to respect our guests that may have pet-induced allergies. Our friendly Reservations Team will let you know how much the cleaning fee is at the time of your booking.
Absolutely. Just show us the documentation that your pet is a registered service animal, and we will waive the cleaning fee for you.
No, we do not charge a bond when you're travelling with you pet.
Corporate Travel
Several of our properties are available on the GDS for Travel Management Companies to book. Please contact us for more information.
A selection of our properties have conference facilities, please check each property description for more details.
Our Guest Experience Team can arrange a pre-check-in pantry shop for you. We work with local food and beverage suppliers to arrange all your grocery shopping needs prior to your arrival. The pantry shop service fee varies from client to client.
We work with a variety of Travel Management companies and can provide various booking solutions for them. These include but are not limited to direct, OBT and GDS options.
Some of our properties are subject to blackout dates and seasonal dates. Your dedicated Account Manager can discuss this further with you when discussing your travel requirements.
Yes, once your organisation is contracted with Urban Rest we will prioritise your bookings.
We work with our corporate clients to streamline payment options based on their requirements. We offer a variety of payment options and can work with your accounts team to provide a payment solution that works for your organisation.
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